Offense 1
Start customer's trip and doesn't show up.
Penalty 1
Suspension and investigate + financial penalty of *2 the trip cost.
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Offense 2
Fraudulent activities
Penalty 2
1 Week Suspension + Total cost of promo trips
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Offense 3
Poor Customer Service
1. Not taking the customer's route
2. Speaking rudely to customers
Penalty 3
One-week suspension upon reported incidents