LEVEL 2 A

Offense 1

Car in a poor mechanical condition

Penalty 1

Suspension Until the car is fixed

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Offense 2

Running out of fuel in the middle of the trip

Penalty 2

If the customer felt unsafe/ a customer suspected it was a planned move = Suspension 1 Week

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‍Offense 3

Driver profile (pic) different from the one in app (Impersonation)

‍Penalty 3

Warning for the first time, second time we suspend for a week and third time we terminate

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‍Offense 4

Driver asking about trip fare estimate and not proceeding with the trip

‍Penalty 4

One-week suspension upon reported incidents

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