SafeBoda offers on-demand Boda transport, package delivery, and SafeCar services in Nairobi metropolitan area, and its surroundings. We cater to small businesses, large corporations, and individual customers who need effective, cost-saving delivery and transport solutions.

Packages can be up to 15 kg in weight. The items should be well-packaged to fit properly on a motorcycle. This offers safe handling during transportation.

Yes, SafeBoda delivers food and other fragile items such as flowers. Our "Pair" option even enables you to be paired with your preferred rider or a personal SafeBoda rider for a customized service experience. WhatsApp/Call on +254207763333 to learn more.

Simply Download the SafeBoda App and register, go to "Deliver Package", enter pick-up and drop-off locations, select your delivery recipient and delivery details, confirm your request, and a nearby rider will be allocated.

Prior arrangements can be made to provide riders with the courier boxes for fragile items such as flowers. Our "Pair" feature matches you with your chosen rider or frequent SafeBoda rider for a customized service experience. WhatsApp/Call us on +254207763333 to find out more.

If the recipient cannot be reached at the delivery address, our rider will contact the sender or SafeBoda for further instructions. Additional charges for re-delivery will be clearly communicated upfront. However, the package can also be delivered to SafeBoda office for your collection.

You can monitor your package in real-time via the SafeBoda app, which provides live tracking updates from pick-up to delivery.

We charge based on time and distance covered with a minimum fare of Kes 110 covering the initial two Kilometers. Neither the size nor the weight of the package affects the cost. For deliveries made with several stops, there is an extra charge of Kes 20 incurred on each new stop. Our charges are completely transparent; the fare shown in the app is the final fare, making SafeBoda the most affordable package delivery service in Nairobi.

No. All our drivers undergo rigorous customer service training and are under a strict code of conduct not to negotiate fares. This ensures world-class service and consistency for our business partners.

With a maximum of 5 deliveries in one trip, SafeBoda offers great savings. For example, a 5-stop trip of 10 kms costs 52% less than 5 individual trips covering the same total distance. This is ideal for small businesses with a high volume of deliveries looking to reduce operational costs. For further business solutions, please call/WhatsApp us.

We accept credit/debit cards, and cash on delivery (COD). In addition, our SafeBoda Wallet offers ZERO cost deposits and transaction fees on all "send package" payments. Riders receive payment automatically on successful delivery, so it is seamless and hassle-free. We are working on adding M-Pesa as a payment method for deliveries but in the meantime, MPesa payment can be made directly to the driver by selecting "Cash on Delivery" at the point of ordering.

Yes, we provide pre-arranged drivers for your scheduled delivery services so that you can book delivery pick-ups or drop-offs at a time convenient to you. This is best for managing regular shipments and getting your products to customers in good time.

For high-volume requirements, SafeBoda offers the flexibility of multiple trips per day. We also offer arrangements for committed drivers; your "Pair" feature enables you to choose your preferred rider or be assigned a driver who becomes part of your success story.

Our platform is built on the foundation of transparent pricing, efficient multi-stop deliveries, and 24/7 customer support. Our guarantee is simple: to give you safety and peace of mind wherever you are, with trained, highly rated, and trusted drivers at reasonable prices. We ensure you never lose a sale due to late deliveries.

All our riders are thoroughly vetted, duly licensed, and trained to handle packages with care. Our real-time tracking and well-equipped riders provide effortless, safe delivery through Nairobi's traffic-filled streets, whether food, groceries or that evening gown you had to have!

Reach our Customer Support team on call, WhatsApp on +254207763333 or on IG: SafeBoda_Kenya, FB: SafeBoda KE or X: SafeBoda_Kenya and we will be happy to assist.

In the event of damage or loss, please contact our Customer Success team immediately at supportke@safeboda.com or +254207763333 (calls/WhatsApp). We will investigate and resolve the issue promptly.

For full details on our prices, policies, and services offered, download the SafeBoda app from the PlayStore or AppStore.

Log in to your SafeBoda account and navigate to "My Account" page, then "Payment Details" to update your details.

SafeBoda for Business is our dedicated business platform intentionally designed for businesses today. It allows you to hold several accounts for different individuals, branches or departments, handle multiple orders easily, and have a centralized wallet for all orders. It also features trip approvals and easily accessible reporting, providing you with complete control over your delivery operations.

Our business wallet is designed to eliminate the hassles of frequent business wallet top-ups to individual wallets, frequent deposits and manual reconciliations. All payments for "send package" services are automatically settled with zero transaction fees. That means cost-zero deposits and hassle-free rider payments so that you can focus on growing your business without worrying about delayed payments.

With SafeBoda for Business, you can manage multiple orders with multiple accounts within the business. You can track orders in real time, approve trips before dispatch, and allocate resources accordingly; all from one central account. This is time-saving and reduces operational complexities.

Our site provides complete price transparency. The cost of shipping a package is both distance and time-based, starting with a base fare of Kes 110 for the first two Kilometres. There is a slight additional charge for multi-stop deliveries. With our open pricing model, you always know upfront the ultimate price you will pay when shipping your package with no surprises.

Yes. With the "Pair" feature on business.safeboda.com, you have the choice to be paired with your favourite top-rated riders or even with dedicated drivers. These drivers are a trusted extension of your team; whether it is for handling bulk deliveries or for ensuring delicate goods like hot food or fragile flowers are delivered with extra care.

The SafeBoda for Business platform features an intuitive reporting system that provides you with detailed insights into your delivery performance. You can view order histories, track expenditures, and analyse delivery times. Trip approvals also offer the ability to view and approve deliveries before dispatch, ensuring that all orders align with your business's operational requirements.

To start, download the SafeBoda app from the PlayStore or AppStore. Visit https://business.safeboda.com and register your business. For any queries or to organize a demo and chat regarding customized business solutions, contact us at supportke@safeboda.com or call/WhatsApp +254207763333. Join us and let's #TumaNaSafeBoda today!