Questions & Answers
Check our list of Q&A below, If you did not find an answer to your question here, please get in touch with our support team.
FAQ
I am not able to top up with another number, Why?
You are only able to top with the same number registered on your SafeBoda App
I have topped up my wallet but the money is not reflecting
Contact SafeBoda support on WhatsApp (2348103437226), and share a screenshot of the transaction ID and the Phone number used on the SafeBoda App.
How can I retrieve my wallet pin if I had forgotten it?
Contact support via WhatsApp (2348103437226) and share the following details Your cashless balance, The details of your previous trip & National Id photo both front and back and ask for a pin reset
Can I send money from my wallet to a SafeBoda rider if I do not have enough cash to pay them?
You may not be able to share cashless to the SafeBoda rider. Always contact SafeBoda support for help in this regard.
Is it possible to change my pin?
Yes you can, go to my account, select change wallet pin, input your old pin, and your new pin then confirm. Note, please do not share your pin with any one for security reasons.
Can I do a return journey when delivering packages?
The delivery option charges for a single journey, thus in cases of a return trip, you will order another delivery trip.
What should I do when the trip does not charge/charges zero?
Contact SafeBoda support on (23417006220) so that we can debit the money off your account and pay the driver.
What do I do if the rider refuses to cancel the ride if he is not going to take me?
You can also cancel the ride by sliding up your screen and tapping cancel. Dont forget to place another order for ride.
What do I do if I don`t have enough cashless for the ride?
The app will automatically charge the balance as cash which you will pay to the rider at the end of the trip.
How do I see the rider who is delivering my package?
After placing the order, you will be matched to a SafeBoda rider, you will be able to see his helmet number, contact number, name, and photo.
What should I do if the driver asks for an amount different from that in the app?
Pay the amount displayed on your App. Otherwise, report the driver to SafeBoda support to have any extra amount spent refunded.
What do I do when the driver delays to end trip?
You can contact SafeBoda support on (23417006220) for your trip to be ended and necessary price adjustments made.
