SAFEBODA COURIER
TERMS AND CONDITIONS

SAFEBODA COURIER TERMS AND CONDITIONS

Version 2: Effective Date: July 2026

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BACKGROUND AND ACCEPTANCE
1. These Terms of Use, together with any and all other documents referred to herein, set out the terms of use under which you may use the SafeBoda Application ("Our Application" or "the App"). You must read, agree, and accept these Terms of Use set out in this agreement, which includes the terms and Conditions set out below.
2. You will be required to carefully read, understand, and accept these Terms of Use when signing up for an Account. If you do not accept all the terms of this agreement, then SafeBoda is unwilling to allow you to use the SafeBoda platform.
3. By using any of the SafeBoda services, you become a User of the SafeBoda platform and you agree to be bound by the terms and conditions of this agreement with respect to the provision of such services. If you do not agree to be bound by the terms of this agreement, you must stop using Our Application immediately.
4. We may amend this agreement without notice at any time by posting the amended terms on the SafeBoda application. You may not have access to the SafeBoda application before accepting these terms.
5. Any such changes will become binding on you upon your first use of Our Application after the changes have been implemented. You are therefore advised to check this page from time to time. In the event of any conflict between the current version of these Terms of Use and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
DEFINITIONS AND INTERPRETATION
1. In these Terms, unless the context otherwise requires:
2. "Account" means a registered user account on the SafeBoda Application.
3. "Cargo" means any package being delivered by a SafeBoda Driver following a request for delivery initiated through the SafeBoda Application.
4. "SafeBoda" means the relevant SafeBoda operating entity in your jurisdiction.
5. "Driver" or "Rider" means a SafeBoda premium motorcycle driver or car driver registered on the SafeBoda platform.
6. "Insured Person or package" means a driver or customer who is insured in accordance with the insurance terms in place at the time.
7. "Jurisdiction" means either the Republic of Uganda or the Republic of Kenya, as applicable based on your location and the services you use.
8. “Package" or "Packages" means any item or items entrusted to SafeBoda for delivery through the Package Delivery service.
9. "Package Delivery" means the on-demand package delivery service offered through the SafeBoda Application.
10. "Passenger" means any individual who books and uses a SafeBoda ride service through the Application.
11. "Premium Driver" means a SafeBoda Rider who is enrolled in the premium insurance coverage programme as declared monthly.
12. "Prohibited Items" means items listed in Clause 4.2 and any additional items that SafeBoda may prohibit from time to time.
13. "Service Provider" means any Driver, rider, or other third-party service provider engaged through the SafeBoda platform.
14. "User" or "You" means any person who accesses or uses the SafeBoda Application or services.
15. This Policy and any Schedule hereto shall be read together as one contract and any word or expression to which a specific meaning has been attached in any part of this Policy or Schedule shall bear such specific meaning wherever it may appear.
ACCESS AND USE OF SERVICES
1. You may not authorise third parties to use your Account to access and use the Package Delivery services.
2. You agree to comply with all applicable laws when accessing or using any SafeBoda service, and you may only access or use such services for lawful purposes and in accordance with the Acceptable Usage Policy on the App.
3. You may not, in your access or use of any SafeBoda service, cause nuisance, annoyance, inconvenience, or property damage, whether to Service Providers or any other party.
4. You agree that the entire risk arising out of your use of any SafeBoda service, and any service or good requested in connection therewith, remains solely with you, to the maximum extent permitted under applicable law.
PACKAGE DELIVERY SERVICES
1. APPROVED ITEMS: You may access or use the Package Delivery to send or receive any of the Items listed below. Approved Items include, but are not limited to:
  1. Documents and Printed Materials, including Business papers, correspondence, letters, and postcards; Books, magazines, trade catalogues, and non-addressed leaflets.
  2. Standard Retail and Commercial Parcels, including packaged electronics and consumer goods; Clothing, textiles, and footwear; General merchandise, product samples, and manufactured hardware.
  3. Foodstuffs and Fast-Moving Consumer Goods (FMCGs), including Dry, packaged, and non-perishable food products; Properly contained and sealed non-hazardous liquids.
  4. General Pharmaceuticals and Health Supplements, including Over-the-counter (OTC) medications, vitamins, and dietary supplements
2. PROHIBITED ITEMS: You may not access or use the Package Delivery to send or receive any Prohibited Items. Prohibited Items include, but are not limited to:
  1. People;
  2. Firearms, weapons, ammunition, and their parts;
  3. Controlled substances, prescription-only drugs requiring specialised medical distribution licenses, and narcotics;
  4. Money, gift cards, lottery tickets, or transferable securities;
  5. Dangerous or hazardous items, including explosives, items that are poisonous or flammable, substances and materials identified as Hazardous
  6. Materials under the environmental regulations in place at the time;
  7. Stolen goods;
  8. Currency (banknotes, coins), traveller's checks, and unworked precious stones/metals;
  9. Sexual aids; obscene or pornographic material;
  10. Livestock, regulated species (e.g., noxious weeds, prohibited seeds), or animal parts, blood, or fluids;
  11. Any items that are illegal to possess, transport or distribute as per any laws in your jurisdiction.
  12. The above list of Prohibited Items is not exhaustive. SafeBoda retains the discretion to prohibit additional items that are not on the above list.
PACKAGE RESTRICTIONS
1. The Package(s), together, per trip:
2. May not be greater than 30 kilograms;
3. Must fit comfortably on the automobile being used for transport;
4. May not contain Prohibited Items;
5. May be inspected by the driver at the direction of the company, in the event of suspicion or compliance request by law enforcement authorities;
6. Must be securely closed and sealed for safe transport and delivery.
RETURNS AND UNDELIVERABLE PACKAGES
1. Returned packages shall be delivered to the SafeBoda Offices and will be disposed of after 30 days if unclaimed by the legally authorized person. The packages will be dealt with following the SafeBoda Customer Protection Policy or any applicable Postal guidelines at the time.
2. Where the driver is not able to complete the delivery for reasons that, among other things, the Package Recipient is not at the delivery location to accept the delivery, the driver will inform SafeBoda and may attempt to arrange for the return of the Package to you. You may be charged for any costs associated with a delivery failure or a return delivery.
3. Where the driver is not able to return the Package, you acknowledge and agree that the Package may be left at the SafeBoda Offices, or with local law enforcement authorities or, provided you communicate to the driver in written instruction via the App or other medium, at the delivery location. You acknowledge and agree that you may be charged additional fees in connection with the services pertaining to your Package.
REFUSAL OR REJECTION OF DELIVERIES
1. At a Driver's sole discretion, a driver may refuse to pick up or deliver the Package(s), or cancel the delivery after acceptance for any reason including but not limited to items being prohibited or suspicious or any circumstances out of the driver's attention; provided at all times, the driver informs SafeBoda of the situation and must comply with the terms and Conditions on the App.
INSURANCE COVERAGE
1. SafeBoda may partner with insurance providers to provide Insurance coverage for eligible package delivery rides. The specific insurance partner and policy terms may vary by Jurisdiction.
2. Where insurance is provided in your jurisdiction, you will be notified of the same as you access the specific insured service on the Platform.
3. COURIER INSURANCE COVERAGE:
  1. In Uganda: Loss or damage to post articles up to the value of UGX 2,500,000 (Uganda Shillings Two Million Five Hundred Thousand Only) couriered through the SafeBoda Package Delivery service.
  2. In Kenya: Loss or damage to post articles up to the value of KES 90,000 (Kenya Shillings Ninety Thousand Only) couriered through the SafeBoda Package Delivery service.
MODE OF PAYMENTS
1. SafeBoda offers the following payment methods for package delivery trip fares covering the transportation services: SafeBoda Wallet: Payment processed directly through the Driver's SafeBoda Wallet account within the SafeBoda platform; Authorized Mobile Money Account: Payment processed to the Driver's registered and verified mobile money account linked to their SafeBoda profile; Cash: Direct cash payment by the Customer to the Driver for the trip fare.
2. The Driver may receive payment for the trip fare through any of the methods listed above, subject to the Driver's registered payment preferences and platform availability.
3. SafeBoda shall process payments made through the SafeBoda Wallet and Authorized Mobile Money Account in accordance with its standard settlement timelines and procedures.
4. Cost of Goods Collection Service
  1. Customers who wish to have SafeBoda collect payment on their behalf for the value of goods being delivered must utilize the "Cost of Goods" feature available in the SafeBoda Platform.
  2. The Cost of Goods feature is the sole authorized mechanism through which SafeBoda will collect payment on behalf of a Customer for goods contained in a Package. This feature is designed to provide a secure, trackable, and accountable payment collection service within the SafeBoda ecosystem.
  3. Customers must not instruct Drivers to collect payment for goods outside of the Cost of Goods feature. Any such arrangement is made at the sole risk of the Customer and is expressly prohibited under these Terms.
  4. SafeBoda shall not be liable for any loss, dispute, non-payment, underpayment, or fraud arising from:
  5. Any payment for goods made directly to a Driver outside the Cost of Goods feature;
  6. Any payment for goods made through channels not authorized by SafeBoda;
  7. Any arrangement between a Customer and a Driver for the collection of goods payment that circumvents the Cost of Goods feature;
  8. Any failure by a Driver to remit goods payments collected outside the SafeBoda payment services ecosystem.
  9. The Driver is strictly authorized to collect payment for the trip fare only (covering transportation services) unless explicitly directed through the Cost of Goods feature for the collection of goods payment on behalf of the Customer.
DISCLAIMER
1. The package delivery service and ride services are provided "as is" and "as available." SafeBoda disclaims all representations and warranties, express, implied, or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
2. In addition, SafeBoda makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the package delivery, ride services, or any services or goods requested through or transported through the use of the SafeBoda services, or that the services will be uninterrupted or error-free.
3. SafeBoda does not guarantee the quality, suitability, safety or ability of service providers.
4. SafeBoda excludes all representations, warranties, and guarantees (whether express or implied) that may apply to Our Application or any Content Included in Our Application.
5. Reasonable skill and care shall be exercised to ensure that Our Application is free from viruses and other malware. However, We accept no liability for any loss or damage resulting from a virus or other malware, distributed denial-of-service attack, or other harmful material or event that may adversely affect your hardware, software, data, or other material
6. that occurs as a result of your use of Our Application (including the downloading of any Content from it) or any other site referred to on Our Application.
7. We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Application resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
LIMITATION OF LIABILITY
1. SafeBoda accepts no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Application or the use of or reliance upon any Content (including User Content) included on Our Application.
2. Subject to the applicable insurance policies, terms and conditions, the insurance cover may be available in the circumstances described in Clause 5.2.
3. If you are a Business User, we hereby exclude all implied conditions, warranties, representations, or other terms that may apply to Our Application or Content. We will not be liable for any loss of profits, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
4. Nothing in these Terms shall limit or exclude our liability for:
5. Death or personal injury caused by our negligence;
6. Fraud or fraudulent misrepresentation; or
7. Any other liability which cannot be limited or excluded under applicable law.
INDEMNITY
1. You agree to indemnify and hold SafeBoda and its affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees), arising out of or in connection with:
2. Your use of the Package Delivery services, or goods obtained through your use of any SafeBoda service, including, but not limited to, any harm caused by a Package(s);
3. Your breach or violation of any of these Terms;
4. SafeBoda's use of your User Content; or
5. Your violation of the rights of any third party, including Drivers and other Service Providers.
GOVERNING LAW AND DISPUTE RESOLUTION
1. GOVERNING LAW: This Policy shall be governed by the laws of the jurisdiction in which the SafeBoda Application is operating.
2. DISPUTE RESOLUTION:
  1. The parties involved shall endeavour to resolve the matter first by negotiation.
  2. The dispute or any issues not resolved by negotiation within 30 days after the dispute arising (unless the parties extend that period in writing) may be resolved through a sole mediator jointly appointed by the parties in writing.
  3. Disputes that remain unresolved 60 days after the dispute arose (unless the parties extend that period in writing) shall be resolved by a sole arbitrator appointed by the parties in writing or, in the absence of an agreement on the choice of arbitrator, and arbitration shall be conducted under and in accordance with the provisions of the applicable arbitration legislation in the relevant Jurisdiction.
LIMITATION ON CLAIMS: If the Company shall disclaim liability to the Insured for any claim hereunder and such claim shall not within three (3) calendar months from the date of such disclaimer have been referred to arbitration under the provisions herein contained, then the claim shall for all purposes be deemed to have been abandoned and shall not thereafter be recoverable hereunder.
AMENDMENTS: No change in, modification of, or addition to the terms and conditions set out herein shall be valid unless set forth in writing and signed by the parties in the same manner as this agreement.
CHANGES TO THESE TERMS
1. We may alter these Terms of Use at any time and without notice to you. Any such changes will become binding on you upon your first use of Our Application after the changes have been implemented. You are therefore advised to check this page from time to time.
2. In the event of any conflict between the current version of these Terms of Use and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

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Passenger • Kenya

Date: Jan 23, 2024

V.1

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BACKGROUND

These Terms of Use, together with any and all other documents referred to herein, set out the terms of use under which you may use Our Application. You must read, agree, and accept these Terms of Use set out in this agreement which includes the terms and conditions set out below. You will be required to carefully read, understand, and accept these Terms of Use when signing up for an Account. If you do not accept all the terms of this agreement, then SafeBoda is unwilling to allow you to use the SafeBoda platform.

By using any of the SafeBoda services, you become a User of the SafeBoda platform and you agree to be bound by the terms and conditions of this agreement with respect to the provision of such services. If you do not agree to be bound by the terms of this agreement, you must stop using Our Application immediately. We may amend this agreement without notice at any time by posting the amended terms on the SafeBoda application. You may not have access to the SafeBoda application before accepting these terms.

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Definitions and Interpretation

1.1 In these Terms of Use, unless the context otherwise requires, the following expressions have the following meanings:

“Account” means an account required for a User to access and/or use certain areas of Our Application, as detailed in Clause 5;

“Content” means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;

“Service Provider” means any persons or corporation providing any services through the SafeBoda Applications, including but not limited to courier services, transportation, delivery, and food or beverage services.

“SafeBoda” means all versions of the SafeBoda applications.

“SafeBoda Cashless” an in-app function that enables users to pre-pay for SafeBoda services in some jurisdictions.

“User” means a user or consumer of any SafeBoda Applications and/or a beneficiary to Services extended through Our Application.

“User Content” means any content submitted to Our Application by Users including, but not limited to personal information, images, and all data

“We/Us/Our” means all licensees of the SafeBoda applications.

Information About Us

More information about SafeBoda is available on our website -

www.safeboda.com, or on request by emailing teamkenya@safeboda.com

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Access to Our Application

3.1. Downloading and accessing our Application is free of charge.

3.2. It is your responsibility to make any and all arrangements necessary in order to access Our Application.

3.3. Access to Our Application is provided “as is” and on an “as available” basis. We may alter, suspend, or discontinue Our Application (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Application (or any part of it) is unavailable at any time and for any period.

3.4. We reserve the right to discontinue, stop, or preclude you from accessing Our Application at any time and for any period. We will not be liable to you in any way if such access is made unavailable to you at any time.

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Terms of Use

4.1. SafeBoda is a platform where you may conveniently access suppliers of transportation, courier services/delivery services, and any other products or services displayed in the application.

4.2. As an intermediary/ marketplace, we do not offer the services in 4.1 but rather we offer you a ‘one stop shop’ platform collated by us where you can hail rides, courier parcels, and other supplies/services using safe, trained, trusted reasonably priced drivers.

4.3. As an intermediary, we emphasize to our community of drivers the ethos of customer safety and professionalism. For your safety, each ride is identifiable and trackable through our system and, drivers, all receive extensive training in road safety, first aid, bike & car maintenance customer care and consumer protection.

4.5. We will not be liable for any damages, direct, incidental, and or consequential, arising out of the use of SafeBoda, including, without limitation, damages arising out of communicating and or meeting with other participants of SafeBoda, or introduced to you via SafeBoda. Such damages include and are not limited to, physical damages, bodily injuries, death, and emotional distress and discomfort.

4.6. We do not have any responsibility, including to take further actions or legal actions deemed necessary by a User or service provider or Third Party, for any problem or dispute that arises between You and a Service Provider or Third Party. We may however, facilitate any problems or disputes that arise between You and the Service Provider or Third Party with reasonably necessary actions. When we facilitate a resolution of problem or dispute between You and a Service Provider or Third Party, we do not act as a mediator and such an action does not cause any further responsibility to Us.

4.7. Users and Service Providers shall take reasonable precautions in all actions and interactions with any party they may interact with through the use of the services on the APP. We have no control over the identity or actions of the Users and service providers; SafeBoda requests that Users exercise caution and good judgment when using the services. Service providers and Users use the services at their own risk.

4.8. Should you have any questions about this agreement, the practices of Services Providers, or require further details about a particular Service Provider, please contact us at team@safeboda.com

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Accounts

5.1. Certain parts of Our Application (including the ability to purchase services from Us) may require an Account in order to access them.

5.2. A User may not create an account if they are under Eighteen (18) years of age. If a User is under Eighteen (18) years of age and wishes to use the parts of Our Application that require an Account, a parent or guardian should create the Account for him or her in their names and the User must only use the Account with their supervision.

5.3. When you create an account, you are responsible for providing information that is true, accurate and complete. We shall rely on any information provided by you as the true account of such information. If any of your information changes at a later date, it is your responsibility to update your account and keep it up-to-date.

5.4. If you believe that your account has been hacked or is being used without your permission, it is your responsibility to contact us immediately you suspect or discover an intrusion. We will not be liable for any unauthorized use of any Account.

5.5. Since each account contains personal identifiers and information, please do not use another User’s account without the express consent of the User to whom the account belongs.

5.6. Any personal information provided in a User's Account will be collected, used, and held in accordance with the rights and obligations under the law, as set out in our Privacy Policy.

5.7. We are an e-transportation platform and by necessity collect and process data which may include personal data. Any data we collect is used to deliver services to you, help improve our services and to inform you of any offers/deals from us and/or our partners. By using our App, you give your consent for us to collect, use and process your personal data either within or out of your geographical location. We have provided details on what data we collect and with whom we share it with in our Privacy Policy.

5.8. You may elect to withdraw the consent in 5.7 or to manage what data is collected, used and/or processed by contacting us using the channels provided in clause 16. Withdrawing your consent to collect may affect the quality of your user experience.

5.9. A User who wishes to close an account may do so at any time. Closing an Account will result in the removal of a User's information on the Application as far as can be ascertained. Closing an Account will also remove access to any areas of Our Application requiring an Account for access. The uninstallation of Our Application does not necessarily mean the closure of an account.

5.10. When an account is closed, any reviews or comments created on Our Site will be anonymized by removing the username.

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Cashless Payments

6.1. In some jurisdictions, the SafeBoda Application may present users with various options to pay for SafeBoda services using mobile money transfers, bank transfers, or cash payments to drivers. This option is designed to improve the convenience and security of the User.

6.3. In some jurisdictions the SafeBoda Application may present Users with the option to use their SafeBoda balance to purchase services from other Service Providers or to transfer their SafeBoda balance to another User.

6.4. The User is obligated to manage their account details (including PIN) in a secure and confidential manner and is responsible for ensuring that they do not disclose such information or make it available to third parties. If such information is used by unauthorized persons, SafeBoda shall not be liable for any damages or losses caused thereby.

6.5. SafeBoda reserves the right to suspend cashless services or payment at any point. SafeBoda shall at any time suspend the cashless services without notice to the User where there is any indication of fraudulent or suspicious activity on the user account.

6.6. The User is obligated to notify SafeBoda Customer Care without delay of any suspicious activity on his/her account that may lead to damage or loss.

6.7. The User shall provide the full name, the legal status of the person; the physical address, and the telephone number of the person; for purposes of using the Cashless service.

6.8. The User will find available on the App a link to the website or contact email address of SafeBoda, alongside a brief description of how the App works in a manner sufficient to inform the SafeBoda User of the App and how they can use it.

6.9. The User will also have access to information as regards the estimated price of the ride and any other costs to be incurred for the ride.

6.10. The User will also have access to the history of their trips on the App and the App will keep a record of the transactions requested for on the App.

6.11. The User will have access to security procedures and SafeBoda’s privacy policy in respect of payments and payment information, and any other related policies which can be found on Our website.

6.12. You will be given all the relevant information to assist you to review your trip, make corrections before you order, and a chance to cancel before placing an order for a ride or other service.

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7. Intellectual Property Rights

7.1. With the exception of User Content (see Clause 8), all Content included in our Application and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by us. All Content (including User Content) is protected by applicable Kenyan and international intellectual property laws and treaties.

7.2. You may not reproduce, copy, distribute, sell, rent, sub-license, store, or in any other manner re-use Content from Our Application unless given express written permission to do so by Us.

7.3. A User may:

7.3.1. Access, view, and use Our Application in a web browser (including any web browsing capability built into other types of software or app);

7.3.2. Download Our Application (or any part of it) for caching;

7.3.3. Print one copy of any page(s) from Our Application;

7.3.4. Download extracts from the pages on Our Application; and

7.3.5. Save pages from Our Application for later and/or offline viewing.

7.3.6. Our status as the owner and author of the Content on Our Application (or that of identified licensors, as appropriate) must always be acknowledged.

7.3.7. A User may not use any Content saved or downloaded from Our Application for commercial purposes without first obtaining a license from Us (or our licensors, as appropriate) to do so.

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User Content

8.1. User Content on Our Site includes (but is not necessarily limited to) product reviews, comments, etc.

8.2. An Account is required if a user wishes to submit User Content. Please refer to Clause 3 for more information.

8.3. A User agrees to be solely responsible for their User Content. Specifically, they agree, represent, and warrant that they have the right to submit the User Content and that all such User Content will comply with Our Acceptable Usage Policy, detailed below in Clause 13.

8.4. A User agrees to be liable to us and will, to the fullest extent permissible by law, indemnify us for any breach of the warranties given under sub-Clause 7.2.

8.5. A User will be responsible for any loss or damage suffered by us as a result of such breach.

8.6. A User (or your licensors, as appropriate) shall retain ownership of their User Content and all intellectual property rights subsisting therein. When a User submits User Content, they grant Us an unconditional, non-exclusive, fully transferable, royalty-free, perpetual, worldwide license to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-license the User Content for the purposes of operating and promoting Our Application. In addition, the User also grants Other Users the right to copy and quote their User Content within Our Application.

8.7. We may reject, reclassify, or remove any User Content from Our Site where, in Our sole opinion, it violates Our Acceptable Usage Policy, or If We receive a complaint from a third party and determine that the User Content in question should be removed as a result.

8.8. If you wish to remove User Content from Our Application, the User Content in question will be deleted or anonymized. Please note, however, that caching or references to your User Content may not be made immediately unavailable (or may not be made unavailable at all where they are outside of Our reasonable control).

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Links to Our Application

9.1. You may link to Our Application provided that;

9.1.1. you do so in a fair and legal manner;

9.1.2. you do not do so in a manner that suggests any form of association, endorsement, or approval on Our part where none exists;

9.1.3. you do not use any logos or trademarks displayed on Our Application without Our express written permission; and

9.1.4. you do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.

9.1.5. Framing or embedding of Our Application on other websites is not permitted without Our express written permission. Please contact Us at teamkenya@safeboda.com for further information.

9.1.2. You may not link to Our Application from any other Application the main content of which contains material that;

9.1.2.1. is sexually explicit;

9.1.2.2. is obscene, deliberately offensive, hateful, or otherwise inflammatory;

9.1.2.3. promotes violence;

9.1.2.4. promotes or assists in any form of unlawful activity;

9.1.2.5. discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation, or age;

9.1.2.6. is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;

9.1.2.7. is calculated or is otherwise likely to deceive another person;

9.1.2.8. is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;

9.1.2.9. misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this Clause);

9.1.2.10. implies any form of affiliation with Us where none exists;

9.1.2.11. infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks, and database rights) of any other party; or

9.1.2.12. is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

9.3. The content restrictions in sub-Clause 8.7 do not apply to content submitted to sites by other Users or provided that the primary purpose of the site accords with the provisions of sub-Clause 8.7. A User, for example, is not prohibited from posting links on general-purpose social networking sites merely because another user may post such content.

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Links to Other Applications

Links to other Applications may be included in our Application. Unless expressly stated, these Applications are not under our control. We neither assume nor accept responsibility or liability for the content of third-party Applications. The inclusion of a link to another Application on our Application is for information only and does not imply any endorsement of the Applications themselves or of those in control of them.

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Liability and Disclaimers

11.1.1. Nothing on Our Application constitutes advice on which you should rely. It is provided for information purposes only.

11.1.2. Insofar as is permitted by law, we make no representation, warranty, or guarantee that Our Application will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

11.1.3. We make reasonable efforts to ensure that the Content on Our Application is complete, accurate, and up-to-date. We do not, however, make any representations, warranties, or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.

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Limitation of our Responsibility

12.1. SafeBoda accepts no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Application or the use of or reliance upon any Content (including User Content) included on Our Application.

12.2. Subject to the applicable insurance policies, terms and conditions, the insurance cover may be available in the certain circumstances as may be clearly communicated on the Platform;

12.3 If you are a Business User, we hereby exclude all implied conditions, warranties, representations, or other terms that may apply to Our Application or Content. We will not be liable for any loss of profits, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.12.4. SafeBoda excludes all representations, warranties, and guarantees (whether express or implied) that may apply to Our Application or any Content included on Our Application.12.5. Reasonable skill and care shall be exercised to ensure that Our Application is free from viruses and other malware. However, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial-of-service attack, or other harmful material or event that may adversely affect your hardware, software, data, or other material that occurs as a result of your use of Our Application (including the downloading of any Content from it) or any other site referred to on Our Application.12.6. We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Application resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

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Acceptable Usage Policy

13.1. You may only use Our Application in a manner that is lawful and that complies with the provisions of this Clause 13. Specifically;

13.1.1. you must ensure that you comply fully with any and all local, national or international laws and/or regulations;

13.1.2. you must not use Our Application in any way, or for any purpose, that is unlawful or fraudulent;

13.1.3. you must not use Our Application to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and

13.1.4. you must not use Our Application in any way, or for any purpose, that is intended to harm any person or persons in any way.

13.1.2. We reserve the right to terminate access to Our Application if a User is in material breach of the provisions of this Clause 13 or any of the other provisions of these Terms of Use. Specifically, we may take one or more of the following actions;

13.1.2.1. whether temporarily or permanently, your Account and/or your right to access Our Site;

13.1.2.2. remove any User Content submitted by a User that violates our Acceptable Usage Policy;

13.1.2.3. issue you with a written warning;

13.1.2.4. take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;

13.1.2.5. take further legal action against you as appropriate;

13.1.2.6. disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or

13.1.2.7. any other actions which We deem reasonably appropriate (and lawful).

13.1.2.8. We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms of Use.

Privacy and Cookies

14.1 Use of Our Application is also governed by Our Cookie and Privacy Policy. These policies are incorporated into these Terms of Use by this reference.

Changes to these Terms of Use

15.1 We may alter these Terms of Use at any time and without notice to you. Any such changes will become binding on you upon your first use of Our Application after the changes have been implemented. You are therefore advised to check this page from time to time.

15.2. In the event of any conflict between the current version of these Terms of Use and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

Contacting Us

16.1 To contact Us, please email Us at team@safeboda.com or using any of the methods provided on Our contact page at www.safeboda.com.

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Communications from Us

17.1. If We have a User's contact details (if, for example, a User has an Account), We may from time to time send you important notices by email or pop up during the use of Our Application. Such notices may relate to matters including, but not limited to, service changes, changes to these Terms of Use, regulatory awareness/changes and changes to your Account.

17.2. For questions or complaints about communications from Us, please contact us at team@safeboda.com or via our Customer Call Line.

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Law and Jurisdiction

18.1. These Terms and Conditions, and the relationship between the User and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the laws of Kenya.

18.2. If a User is a consumer, any dispute, controversy, proceedings, or claim between him or her and Us relating to these Terms and Conditions, or the relationship between him or her and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of Kenya.

18.3. If a User is a business, any disputes concerning these Terms and Conditions, the relationship between the User and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of Kenya.

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