Purpose of the Emergency Button
- To enhance the safety of all users on the SafeBoda App, by providing a proactive measure to address unforeseen circumstances.
- To efficiently address customer emergency requests and provide timely assistance.
Types of Emergencies
- Security threats-externalsome text
- Theft
- Assault threats
- Safety threat-Internalsome text
- Route deviation
- Lost and missing passenger /Driver
3. Medical /Health
- Accidents - severe injuries
- Sudden Illness on trip eg fainting, unconsciousness, Convulsions
4. False alarms
- eg Emergency button pressed in error, customer testing feature